CURRICULUM VITAE
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PRIOR BUSINESS EXPERIENCE

A versatile entrepreneurial individual with extensive experience in various customer oriented/service businesses.  Quickly develops trust through effective listening.  A quick learner who leverages networking and relationship skills to provide employees and customers with a trusted advocate for maintaining effective business relationships. Facilitates teams to use innovative ideas and processes for starting/growing businesses. 

Experienced in facilitation of strategic planning, administrative operations, business development, contract negotiations, managing and developing staff, and developing/managing budgets.  Solid oral/written communications skills.  Technically proficient with computers/technology. Past employment experience includes working with corporations, attorneys, physicians, municipalities, state agencies, and hospitals.

Relationship Skills

• Within 3 months of employment, was invited and accepted to sit on the Board of Directors of a local nonprofit.  Hospital staff saw this nonprofit as critical to the success of the eating disorders program and previously had been unable to initiate and sustain any relationship with the nonprofit.
  
• Grew new company operations quarterly revenue five-fold in the first two years to over $1 million in annual income in years two through four by relationship building and walking the talk with our client. Accomplishments based on following through with promised provision of service, resolving miscues/concerns quickly and to client's satisfaction, developing core philosophy of service with all employees, and learning client's business to be the "go to" provider when new service delivery was requested.
  
• Developed relationship with primary client which allowed business to become #1 provider of service to state agency within one year of opening business.

Business Development

• Planned and executed the largest continuing education event in the history of the department, resulting in three times the normal attendance, increased exposure for the department and its services, and the recruitment of two nurses to help staff expanding inpatient unit. 
  
• Prepared/submitted proposal, and led presentation to win $95,000 consulting project with City of Plano.
  
• Developed, wrote content, and oversaw the development of company website which upgraded web presence and received 250+ page views per week.

Facilitation

• Co-facilitated multi-date planning sessions with multi-disciplinary leadership of a national hospital firm resulting in clarity around processes to reduce adverse effects with patients.  Received high scores on participant evaluation indicating ability to simplify complex issues, facilitate communication across diverse disciplines, and make the process fun.
  
• Co-facilitated succession planning process with multiple-site, high-end auto dealership resulting in more effective workforce placement as dealership expansions previously cannibalized talent.
  
• Coached individuals in areas of outplacement, networking, and correcting adverse behavior patterns providing outcomes beneficial to the individuals and associated client firms.

Operations

• P & L responsibility for hospital department with 2008 gross budgeted revenue of $25 million and operational expenses of $8.3 million. 
  
• Turned around near-insolvent nonprofit by meeting with clientele's senior management to assess product and services satisfaction and implementing action plans to improve client satisfaction and performance.  Retained ~90% of the existing accounts within three months of employment.
  

RECENT EXPERIENCE

A S Consulting                                                                        2008 to Present
Executive Coach/Facilitator
Owns consulting business providing executive coaching, neutral facilitation, trusted advisor, and other organizational development services.

Presbyterian Hospital of Dallas                                                   2006 to 2008
Director, Psychiatry Services
An 866 bed, The Joint Commission accredited hospital; one of 13 hospitals within the Texas Health Resources hospital system and is one of the largest nonprofit hospital systems in the U.S.

Responsible for P & L and administrative operations of a 41-bed inpatient unit; eating disorders, chemical dependency, and behavioral health outpatient programs; and the Sleep Medicine Institute.  Staff of ~90 with 5 direct reports; 2008 budgeted gross revenue of $25 million, operating expenses of $8.3 million.

Executive Solution Partners, LLP                                                2003 to 2006
Business Development Officer/Consultant
A boutique, expertise-based human capital consultancy specializing in strategic planning, leadership development, coaching and assessment/selection of executives.
Responsible for the coordination of marketing and development activities for the firm. 

Produce marketing materials in the form of leave behinds, website content, and presentations.  Delivery of executive coaching, outplacement services, behavioral assessments, and client support services. Network with business community by attending social, civic, and professional meetings.

Medical Testing and Examinations Center of Dallas                      1998 to 2004
Clinic Director/Director of Business Development
Privately owned, multiple facility, multi-specialty medical clinics (Psychiatry, Psychology, Internal Medicine, Pediatrics, Orthopedics, Physical Medicine, Neurology, Ophthalmology)

Directed opening and continued operations of multi-specialty clinics.  Duties included clinic startup, daily operations, multiple facility oversight, physician relations, physician/patient scheduling, physician recruitment, regulatory compliance, and supervision of clinic personnel.  Planned/opened/managed clinic locations in Dallas, Fort Worth, and Shreveport with satellite sites in Amarillo, Beaumont, and San Antonio.

PREVIOUS EXPERIENCE

Metrocrest Medical Services; Executive Director / CEO
Texas Department of Health, Bureau of Emergency Medical Services; Program Specialist
Austin Emergency Medical Services; Paramedic and Emergency Medical Technician

EDUCATION

University of Texas at Austin
Master of Education, Kinesiology with specialization in Health Promotion and Fitness
Bachelor of Science in Physical Education with minor in Business

Austin Community College
Associate of Applied Science, Paramedic Technology

Behavioral Coaching Institute
Certified Master Coach

PROFESSIONAL ASSOCIATIONS/AFFILIATIONS